Policy
Cancellation windows, refunds, and how to request one.
Cancellations. Reservations cancelled at least 7 days before the check-in date are eligible for a full refund of amounts paid. Cancellations within 7 days of check-in may be charged for the first night.
No-shows. If you do not arrive and have not cancelled, the reservation may be treated as a no-show and the first night charged.
Refunds. Approved refunds are returned to the original payment card through Bank of Maldives and may take several business days to appear, depending on your card issuer.
Exchanges. Date changes are subject to availability and any rate difference. There is no physical product exchange as this is an accommodation service.
How to request. Email [email protected] with your reservation reference to request a cancellation or refund.