Policy
What data we collect, why, and how we protect it.
Information we collect. To process a reservation we collect your name, email address, phone number, nationality, date of birth, stay dates, the number of guests in your party and the dates of birth of any children, your arrival time or flight number and whether you need a transfer if you give them, and any notes you provide. Nationality and date of birth are recorded with your reservation to register your stay, and children's ages decide the Green Tax charged for them. If you send an inquiry instead, we collect what you enter in the form. Payment card details are entered on the Bank of Maldives hosted payment page and are never collected, seen, or stored by this website.
How we use it. Your information is used solely to process and confirm your reservation, arrange your stay, and contact you about your booking. We do not sell your personal information.
Who handles it. A small number of outside services handle your data on our behalf, each only for its own part of the job: Odoo, the reservation system the guesthouse runs on, stores your reservation and inquiries and sends our emails to you; Bank of Maldives processes card payments on its own secure page; and Cloudflare carries traffic to and from this website, which means it handles your connection details, such as your IP address, and the information you submit on the way through. Your reservation is also recorded on the server that runs this website so that its payment can be tracked. The map on the home page is Google Maps, which loads from Google as you scroll to it.
Protection. Data is transmitted over encrypted HTTPS connections. Card data is handled entirely within Bank of Maldives' PCI-DSS compliant environment. Access to reservation data is limited to authorised guesthouse staff.
Your choices. You may request access to, correction of, or deletion of your personal data by contacting [email protected].